HFH CRM
Terms of Use
Last updated: 2026/08/27
1. About this system
HFH CRM is an internal business system operated by Home from Home, a property sales and holiday rental agency based in Plettenberg Bay, Western Cape, South Africa.
HFH CRM is not a public service and is not offered to the public. Access is granted only to authorised Home from Home staff for the purpose of carrying out their work.
2. Access
Accounts are created and managed by Home from Home. There is no public signup.
Staff are responsible for keeping their account credentials confidential and for all activity carried out under their account. Multi-factor authentication is required. Accounts may not be shared.
Any suspected compromise of an account must be reported to Home from Home immediately.
3. Acceptable use
Access to HFH CRM is granted for legitimate business purposes only. Staff may not:
- access client, property or colleague information without a business reason to do so;
- export, copy or transmit information from HFH CRM other than as required for their work;
- use information from HFH CRM after their employment or engagement ends;
- attempt to circumvent access controls, security measures or audit logging; or
- use the system in a manner that breaches applicable law, including POPIA.
Activity in HFH CRM is logged.
4. Client information
Information held in HFH CRM about clients and prospective clients is confidential and belongs to Home from Home. It must be handled in accordance with the Privacy Policy and applicable data protection law.
5. Calendar connections
Staff may optionally connect a personal Google Account so that appointments sync between HFH CRM and a calendar of their choosing. This is voluntary.
Staff who connect an account are responsible for selecting an appropriate calendar. Home from Home recommends connecting a work calendar rather than a calendar containing unrelated personal appointments. A connection may be removed at any time from within HFH CRM.
6. Availability
Home from Home aims to keep HFH CRM available during business hours but does not guarantee uninterrupted availability. The system may be unavailable for maintenance, updates or reasons outside Home from Home's control, including the availability of third-party services on which it depends.
7. Third-party services
HFH CRM relies on third-party services, including hosting, database, calendar and messaging providers. Use of HFH CRM may therefore also be subject to the terms of those providers. Home from Home is not responsible for the acts or omissions of third-party providers.
8. Intellectual property
HFH CRM, including its software, design and content, is the property of Home from Home or its licensors. No right to copy, modify, distribute or reverse-engineer any part of the system is granted.
9. Termination of access
Home from Home may suspend or withdraw access to HFH CRM at any time, including where employment or engagement ends, where these terms are breached, or where withdrawal is necessary to protect the security of the system or the information it holds.
10. No warranty
HFH CRM is provided for internal use on an "as is" basis. To the extent permitted by law, Home from Home gives no warranty that the system will be error-free or that information within it is complete or accurate at any given moment. Staff remain responsible for exercising professional judgement.
11. Governing law
These terms are governed by the laws of the Republic of South Africa.
12. Contact
Home from Home
Plettenberg Bay, Western Cape, South Africa
admin@homefromhomeplett.co.za